FAQ

We ship orders worldwide. We offer free U.S. shipping. International shipping charges may apply.

Orders are generally shipped within 3 to 5 business days (Ground).

→ Do you accept returns?

Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Any express shipping, where applicable, is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you.

If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.

That depends on what type of coffee you have. All coffee should be stored long term between 50 and 70 degrees Fahrenheit, at about 30 to 50 percent humidity. If you have green coffee beans they should be stored to the open air (example, burlap bag) and are good to roast for 2 to 4 years, depending on humidity. Keep them dry and away from water and sunlight. Roasted coffee beans should be kept in an air tight container, as well as ground coffee. You can store roasted coffees without much flavor loss for about a year unopened, or 2 years in the freezer. Coffee is still good past these dates if kept properly, but flavor fades away quickly over time. Once you open roasted beans or ground coffee you should plan to use it up within a week for the best flavor.